Terms and conditions for participation in the Reuterson referral program ("Referral Portal")

Status: 12.04.2025

1. Provider of the referral program

1.1. The referral program is technically and operationally provided by
ReferralCandy, a service of Anafore Pte. Ltd., 71 Ayer Rajah Crescent, #04-01, Singapore 139951 (hereinafter "ReferralCandy").

1.2. Reuterson (operator of www.carbon-cover.de) is not the provider of the referral program and does not make independent payments within the framework of the referral program. Participation is exclusively via the infrastructure of ReferralCandy.

2. Eligibility to participate

2.1. Only natural persons aged 18 and over who have placed and successfully completed their own order with a minimum order value of €50 in the Reuterson online shop are eligible to participate.

2.2. The referrer receives a reward only if both

• their own order amounts to at least €50, and
• the order of the referred person (hereinafter "referred") also amounts to at least €50.

2.3. Employees of Reuterson and their relatives are excluded from participation.

3. How the referral program works

3.1. The referrer receives a personal referral link from ReferralCandy. Only through this link can the system clearly assign a successful recommendation.

3.2. A claim to the reward exists only if the ReferralCandy system has automatically recognized and registered a successful recommendation.
Manual assignment or subsequent recognition by Reuterson requires contact.

3.3. For each successful recommendation, the referrer receives – subject to section 5 – a €10 reward, which is paid out after the statutory withdrawal period of the referred person has expired.

4. Requirements for a successful recommendation

A recommendation is only considered successful if the following conditions are cumulatively met:

4.1. The referred person uses the referrer's personal referral link when shopping.

4.2. The order of the referred person has a minimum order value of €50 and is fully paid.

4.3. The referred person waives the right of withdrawal and return – the order thus becomes final.

4.4. The referrer has not revoked or returned their own order.

4.5. There are no attempts to circumvent or manipulate (e.g., self-promotion via secondary accounts, orders to the same delivery address, or IP-based abuse indicators).

5. Payout of the reward

5.1. The payout is made exclusively through ReferralCandy and usually via PayPal. A valid PayPal account of the referrer is required for this.

5.2. Upon written request, a payout can be made via bank transfer; processing time of up to 30 days may apply.

5.3. A payout is made only after the statutory return period of the referred person has expired and only if there are no exclusion reasons.

5.4. There is no legal entitlement to payout if the system has not clearly recognized or assigned the recommendation.

6. Reasons for exclusion from payout

A payout will not be made if:

6.1. the referrer cancels, returns, or otherwise reverses their own order;

6.2. the referred person cancels their order or returns it partially or fully;

6.3. the minimum order value of €50 is not reached or is undershot due to returns;

6.4. suspicion that orders or recommendations were manipulated, automated, triggered via fraudulent accounts, or otherwise inappropriately;

6.5. violation of legal regulations, public order, or the terms of participation.

7. Abuse, exclusion from the program & reversal

7.1. Reuterson and ReferralCandy reserve the right to exclude participants from the referral program if abuse or disproportionate behavior is suspected. This applies in particular to:

• self-promotion through multiple own accounts,
• recommendations under the same delivery or billing address,
• artificial generation of orders for the purpose of rewards,
• use of technical aids (bots, scripts),
• false information or attempts at deception.
  
  

7.2. Reuterson is entitled to reclaim already granted benefits and payments or to refuse future payments if abuse is detected afterwards.

7.3. Reuterson may block, modify, or terminate the referral program at any time for individual participants or entirely if:

• technical problems occur,
• legal requirements demand this,
• economic reasons make this necessary,
• the behavior of participants damages the program or the company.
  

8. Limitation of the Number of Referrals

8.1. In principle, there is no upper limit to the number of possible rewards.

8.2. However, Reuterson reserves the right to limit participation or payment if a participant generates a disproportionately high number of referrals in a short time or if system behavior is conspicuous.

9. Data Protection

9.1. The processing of personal data takes place exclusively within the framework of the privacy policies of Reuterson and ReferralCandy.

9.2. ReferralCandy is independently responsible for data protection regarding the tracking of the referral and the payment of rewards.

9.3. The referrer is obliged to invite only those persons with whom there is a personal relationship and to respect their data protection rights. The use of the referral link must not be done in spam or mass communication.

10. Liability

10.1. Reuterson assumes no liability for technical malfunctions, failures of the ReferralCandy systems, incorrect allocations, or delayed/missing payments by ReferralCandy.

10.2. Further liability claims of the participant are excluded unless mandatory legal provisions apply.

11. Changes to the Terms and Conditions of Participation

Reuterson reserves the right to adjust, change, or discontinue the terms and conditions of participation or the referral program at any time without giving reasons. Changes will be published on the website and shall apply from their publication.

12. Final provisions

12.1. German law applies.

12.2. Should any provision of these terms and conditions of participation be or become invalid, the validity of the remaining provisions shall remain unaffected.

12.3. The place of jurisdiction shall be, as far as permissible, the seat of Reuterson.

After your purchase, you will receive a personal referral link. Alternatively, you can get it above by entering your details.

If you share this link with friends or family, they will receive a €10 discount on their first order (minimum order value €50).
As soon as one of your friends places an order, you will receive €10 from us.

The reward is given after the return period has expired. If your friend returns the product, no reward will be paid. Further conditions apply.

Enter your data above and you will receive an individual link that can be easily shared. Alternatively, you will receive an email with your link after your purchase.

As soon as your friend places an order through your link, you will receive a confirmation that the referral was successful. After the return period (the time during which your friend can return the item) has expired, the €10 reward will be paid out to you via PayPal. However, if the product is returned, the reward will not be paid out.

No – you can invite as many friends as you want.
For each successful referral, you will receive 10 € reward again.

We are happy to help! Just send an email to info@carbon-cover.de and we will take care of it immediately.